FTP Instructions for Clients
Software Requirements
Third Party FTP client software – In order to FTP into your site you will need software that can communicate with the server. There are plenty of free applications that work with our services. We use and recommend Filezilla. Click here to view a list of them.
- Apple iweb (Mac) Homepage | Setup Guide
- Coda (Mac) Homepage | Setup Guide
- Cyberduck (Mac) Homepage | Setup Guide
- Dreamweaver (Mac, Windows) Homepage | Setup Guide
- Fetch (Mac) Homepage | Setup Guide
- FlashFXP (Windows) Homepage | Setup Guide
- Flow (Mac) Homepage | Setup Guide
- Filezilla (Mac, Windows, Linux) Homepage | Setup Guide
- Transmit (Mac) Homepage | Setup Guide
- Windows Explorer(Windows) Homepage | Setup Guide
Informational Requirements
You can request your authentication information to access your site using FTP from us at any time by contacting us or giving us a call at 585.266.7911. If you have received your log in information for your hosting control panel then you can also find that information there. In our set of instructions we refer to example.com. Click here to view instructions to find your information requirements. When connecting to your site, you will want to replace all references to example.com with your domain name.
Hostname
- If your site is live, then you will want to use the domain name of your site (example.com).
- If your site is under development then you will want to connect using an IP address. Clients without SSL or any e-commerce functionality will use 70.32.97.241. Clients requiring SSL for e-commerce will have a dedicated IP which we will provide to you.
Username:
- Your username is created when your hosting is set up by Accelerate Media. You can contact us for your FTP username, or you can log in to your hosting control panel.
- If you have logged in to your hosting control panel:
- Click on Domains.
- Click on the domain.
- Click on Setup under Hosting.
- Now you can view your domain';s FTP username.
Password:
- Your password is chosen when your hosting is set up by Accelerate Media. You can contact us for your FTP password, or you can log in to your hosting control panel and set it.
- If you have logged in to your hosting control panel:
- Click on Domains.
- Click on the domain.
- Click on Setup under Hosting.
- Now you can set your domain’s FTP password.
Port Number:
- We strongly suggest using SFTP over port 22. However, if you wish to use a standard FTP connection you will need to use port 21.
- SFTP:22
- FTP:21
FAQs ( Click questions to see answers )
Question: Why am I unable to connect?
Answer: By default our server only allows FTP connections in passive mode. Active mode is not allowed. Most FTP clients are set to use passive mode by default, however you may need to configure this in your application.
Question: How do I allow my ftp clients to see hidden files?
Answer: By default files that start with a "." such as .htaccess are hidden files. Although most ftp clients will automatically show these files, if you have issues you can follow the instructions in this Parallels KnowledgeBase Article.
Question: Are there any file size limits for each file uploaded via FTP or SFTP?
Answer: No, there is no file size limit for FTP or SFTP. However when uploading large files you will want to make sure you use a FTP application that offers a resume feature, as it is not uncommon for hiccups to occur when uploading large files, or having a connection extended for a large time period. You can find a list of FTP/SFTP applications below.
Further Information
Our servers are provided by Media Temple and you can refer to their documentation for more information on how to access your site through FTP. Click here for some useful links.